1. Can I meet you first?
Yes, we will arrange to meet at our home for a free initial consultation with you and your pet(s), without obligation. We will explain our service, show you our insurance details and testimonials. Then if you’re happy to proceed, you will then complete all the necessary documentation and sign a service agreement. If you want to use us on a more regular basis, you will only ever have to fill in paperwork once (unless you move).
2. How much do you charge?
Please refer to our tariff tab/section for a full breakdown of costs, if you are unsure please do call or email.
3. How do I pay?
Payment is weekly/fortnightly/monthly. We accept BACs, cash, cheque (one week prior to service commencement and your departure) or credit card. We accept most major credit cards including VISA, Mastercard and AMEX via our PayPal business - invoicing account. (If you dont have a PayPal account don't worry. You can select to pay your invoice with your debit or credit card as a PayPal Guest. Simply select this option on the Paypal checkout screen, once we have invoiced you).
For regular dog care payments, we ask you to set up a standing order - weekly in advance - to debit from your account, each Friday.
* All services are required to be paid in full a week in advance and prior to your departure.
Currently there is no VAT to pay on our prices.
4. Do you charge a cancellation fee?
Yes we do. If cancelling, minimum 48 hours’ notice is required, otherwise the missed service will be charged at the full normal rate. This policy is to compensate us for lost revenue from turning away other business to honour your booking.
5. Are you fully insured?
Yes, we hold full public liability insurance (£5 million). Policy Number: PBB0615004. You will be provided with a copy of our insurance certificate when we meet.
6. Are you police checked?
We are fully police checked. Disclosure Numbers: 200000003794212 & 200000001198162. Evidence of our checks will be displayed in our portfolio which will be shown to you on our first consultation.
7. How often can my dog stay?
We can have your dog as often as you wish – anything from one slot a week, or seven days a week. We provide services 365 days a year - however costs for all pet services delivered on Christmas Eve, Christmas Day, Boxing Day, Hogmanay, New Year’s Day & 2nd January double rates apply. PLease do book in advance to avoid dissapointment, term times are our busiest seasons.
8. Does my pet need to be fully vaccinated and vet registered?
Yes, we are only able to take on pets that are vet registered. We will record your vet’s details on our veterinary release form and ask you to leave an emergency contact number in the unlikely event there’s a medical problem. We also require all vaccinations to be up to date.
9. Are you able to administer my animal’s medication?
Yes, whether they are diabetic or arthiritic, we have lots of experience in how to administer medicine to your pet, either via injection or orally - you would need to provide us with all medications, the frequency and how it is to be administered. This also needs to be provided in writing, signed and dated.
10. Are you familiar with the laws concerning dogs?
Yes, having gained a qualification in Dog Walking & Pet Sitting (NARPS), we have a good knowledge of the law and also familiar with the Animal Health & Welfare Act (Scotland) 2006.
11. Does my dog need to wear a collar and tag?
Yes, The Control of Dog’s Order 1992 requires that a dog wears a collar and tag, or disc showing the name and address of the owner. We also recommend getting your dog micro-chipped, at a cost of around £20-30 from your vet or sometimes even free at certain veterinarians.
12. Do you use treats?
We do use the occasional treat during their stay to reward good behaviour, unless you request otherwise.
13. What happens in the event of an emergency with my pet while I’m away?
In the unlikely event of an emergency we will inform you immediately. Or if we are unable to get in touch with you, we will then proceed to reach whomever you have allocated as an emergency contact. If your pet requires veterinary attention, we will transport it to your allocated vet or the nearest veterinary surgery, depending on the degree of urgency. We are fully trained in Pet First Aid, via our NARPS accredited dog walking and pet sitting course. We also carry our first aid box on our person on each dog walk and also have a backup kit in our vehicle for visits. We can show you a copy of our certificates when we meet each other.
